Privacy Policy
Effective Date: 9 July 2026
Welcome to Bounce Collective (“we”, “our”, “us”). Your privacy is important to us. This Privacy Policy explains how we collect, use, store and protect your information when you use the Bounce Collective mobile application and website.
1. Information We Collect
Account Information
- Name
- Email address
- Password (securely encrypted)
- Profile photo (optional)
Fitness Information
If you choose to use our fitness features, we may collect:
- Workout history
- Calories burned
- Heart rate data
- Recovery scores
- Workout achievements
- Community challenge participation
Booking Information
- Class bookings
- Attendance history
- Membership information
- Package balances
- Waitlist status
Payment Information
Payments are securely processed through Stripe or other trusted payment providers. Bounce Collective does not store your full credit card information.
Device Information
We may automatically collect:
- Device type
- Operating system
- App version
- Crash reports
- Diagnostic information
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Book fitness classes
- Track workout progress
- Display workout statistics
- Manage memberships
- Process payments
- Provide customer support
- Improve our services
- Maintain security
- Send important account notifications
We never sell your personal information.
3. Health & Fitness Data
If you grant permission, Bounce Collective may access health and fitness information including heart rate, calories burned and workout sessions.
This information is only used to provide workout tracking and personalised fitness insights.
You can revoke these permissions at any time through your device settings.
4. Camera & Photo Library
Camera and Photo Library permissions are only requested if you choose to upload a profile photo.
These permissions are optional.
5. Cookies & Analytics
Our website may use cookies to improve performance, remember preferences and understand website usage.
6. Data Security
We use industry standard security measures to protect your information.
Authentication is securely managed through Supabase Authentication.
Payments are processed securely by Stripe.
7. Data Retention
We retain personal information only as long as necessary to provide our services, comply with legal obligations and resolve disputes.
Users may request account deletion at any time.
8. Third Party Services
Bounce Collective may use trusted third-party services including:
- Supabase
- Stripe
- Apple Health (optional)
- Google Fit (optional)
Each provider has its own privacy policy.
9. Your Rights
You may request to:
- Access your information
- Correct inaccurate information
- Delete your account
- Request a copy of your data
- Withdraw consent
10. Children's Privacy
Bounce Collective is not intended for children under 13 without parental consent.
11. Changes to this Policy
We may update this Privacy Policy from time to time.
The latest version will always be published on this page.
12. Contact
Last Updated: 9 July 2026